Refund Policy
Effective 23 September 2026
1. Digital subscription
Dokan Hisab Pro is a digital subscription. A paid period begins when payment is verified and the Pro period is successfully applied to the shop account. Access and billing records are tied to the verified subscription period.
2. Cases we will review
Contact support within 7 days of the relevant charge if you believe there was a verified duplicate charge, an incorrect amount, or a verified payment that failed to activate/extend Pro because of a Dokan Hisab service error. These cases will be reviewed against the platform billing record and payment-provider evidence.
3. Situations that are not automatically refundable
A refund is not automatically due because the shop changed its mind after activation, stopped using the service, forgot to use the subscription, did not use all included features, lost internet access, used an unsupported/misconfigured device, entered incorrect shop data, or had access restricted because of fraud, abuse, policy violation or an invalid/reversed payment. We may still review exceptional circumstances where appropriate.
4. Service interruptions
Short interruptions, maintenance, local internet problems or delays caused solely by a third-party provider do not automatically create a refund entitlement. If a substantial verified Dokan Hisab service failure materially prevented use of a paid subscription, submit a support request with dates and details so the impact can be reviewed.
5. Evidence and identity checks
We may request the payment reference, transaction ID, amount, date, shop/account identifier or other reasonable information needed to locate and verify the payment. We may also verify that the requester is authorized to act for the shop. Never send a password, PIN, OTP or full card/payment credentials.
6. Duplicate, incorrect or reversed payments
Verified duplicate or incorrect charges should be corrected where appropriate. If a payment provider later reverses, disputes, charges back or invalidates a payment after Pro access was granted, Dokan Hisab may shorten, suspend or reverse the related subscription period so access matches the final verified payment state.
7. Chargeback abuse
If a user knowingly receives valid subscription access and then submits a false or abusive payment dispute, the related shop account may be restricted while the matter is investigated. Legitimate unauthorized-payment concerns should always be reported promptly.
8. Approved refunds
If a refund is approved, the corresponding Pro access may be reduced or removed where appropriate. The time for refunded funds to appear depends on the bank, wallet or payment provider and is outside Dokan Hisab's direct control once the refund/reversal has been processed.
9. How to request review
Submit a billing ticket through the Support page. Include the shop name, account contact, payment date, amount and transaction reference if available. The service operator is Dokan Hisab.
10. Non-waivable rights
This policy describes Dokan Hisab's operational refund process. It does not remove any consumer or other rights that cannot lawfully be excluded or limited.